Refund Policy

Last Updated: May 6, 2026

This Refund Policy applies to purchases made through Silver Tone Music, operated by Intuitive Goat Consulting LLC dba Silver Tone Music.

Some purchases may be processed through third-party platforms such as Buy Me a Coffee, Printify, DistroKid, payment processors, affiliate partners, or other services. Their policies may also apply.

1. Digital Products and Downloads

All digital product sales are final.

Because digital products cannot be physically returned, we do not offer refunds on digital downloads, music files, digital art, guides, printable products, supporter content, or other downloadable items once the purchase is complete.

Exceptions may be considered only if:

• You were charged incorrectly

• You purchased the same item twice by mistake

• A technical issue prevents access to the file

• The wrong file was delivered

• Silver Tone Music determines that a refund is appropriate

If you have a technical issue, email email@silver-tone-music.com with your order details.

2. Music Purchases and Streaming Links

Music purchases, downloads, and streaming activity may be handled through third-party music platforms, distributors, or storefronts.

Refunds, access issues, account issues, or purchase disputes through those platforms must usually be handled directly through the platform where the purchase or stream occurred.

3. Physical Merchandise

Physical merchandise may be fulfilled by print-on-demand providers such as Printify or through platforms such as Buy Me a Coffee.

Because items may be made to order, all merch sales are final unless the item arrives damaged, defective, misprinted, or there is a fulfillment issue that is the responsibility of Silver Tone Music or its fulfillment provider.

Refunds or replacements may be considered if:

• The item arrives damaged

• The item has a clear manufacturing defect

• The wrong item was sent

• The print error is significant and not caused by normal production variation

• The issue is reported within the required time frame listed on the product page or fulfillment platform

To request help with a damaged or defective item, email email@silver-tone-music.com and include:

• Order number

• Full name

• Email used for purchase

• Clear photos of the item

• Clear photos of the packaging, if applicable

• Description of the issue

No proof, no claim. We need clear documentation to review the issue.

4. No Refunds for Buyer Error

Refunds are not guaranteed for:

• Ordering the wrong size

• Entering the wrong shipping address

• Changing your mind

• Not reading the product description

• Not checking the size chart

• Color differences caused by screen settings

• Minor print placement variations

• Delays caused by carriers

• Items marked delivered by the shipping carrier

• Digital products that were successfully delivered or downloaded

Please review all product details before purchasing.

5. Shipping

At launch, Silver Tone Music intends to ship physical merchandise within the United States only.

Shipping costs may be included in product pricing or calculated through the platform used for purchase.

Shipping times, production times, and delivery estimates may vary depending on the item, supplier, carrier, and platform used.

For internet merchandise orders, sellers must have a reasonable basis for stated shipping times. If no shipping time is stated, the FTC’s Mail, Internet, or Telephone Order Merchandise Rule generally uses a 30-day standard for shipment expectations.

If shipping is delayed beyond the stated time frame, the seller may need to notify the buyer and give options depending on the situation.

6. Lost, Stolen, or Delayed Packages

Silver Tone Music is not responsible for packages that are marked delivered by the carrier but are lost, stolen, misplaced, or taken after delivery.

If a package is delayed, lost in transit, or marked delivered but not received, contact the shipping carrier first. You may also contact us at email@silver-tone-music.com, and we will review what can be done based on the platform, provider, and order details.

7. Print-on-Demand Products

Print-on-demand products are made when ordered. Because these items are created specifically for each purchase, returns and exchanges are limited.

Refunds, replacements, or credits are only considered for qualifying damage, defects, wrong items, or fulfillment errors.

8. Memberships and Subscriptions

Silver Tone Music may offer memberships or subscriptions in the future.

Membership billing, cancellations, refunds, and access rules will be listed at the time the membership or subscription is offered.

Unless otherwise stated, payments for memberships, subscriptions, supporter content, and exclusive access are non-refundable once the billing period begins.

9. Donations, Tips, and Supporter Payments

Donations, tips, “pay what you want” payments, and general supporter contributions are voluntary and non-refundable.

10. Affiliate Purchases

If you purchase a product through an affiliate link, the refund, return, shipping, and customer service policies of that third-party seller apply.

Silver Tone Music does not control third-party affiliate purchases.

11. Contact for Refund Questions

For refund or order questions, contact:

Silver Tone Music
Intuitive Goat Consulting LLC dba Silver Tone Music
6834 Cantrell Road #1290
Little Rock, Arkansas 72207
email@silver-tone-music.com